Return and Refund Policy
Last Updated: 20 march 2025
1. Introduction
At THEBETTERSKYTRAVEL LIMITED, we strive to provide high-quality travel accessories and excellent customer service. If you are not satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the terms under which returns, refunds, and exchanges are processed.
2. Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery.
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) must be provided.
Non-Returnable Items:
- Gift cards
- Items marked as “Final Sale”
- Personalized or customized items
3. How to Initiate a Return
To request a return, please follow these steps:
- Contact us at thebetterskytravel@gmail.com with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Ship the item back to the address provided in our response.
- Once received and inspected, we will process your return according to our refund policy.
4. Refunds
Upon approval of your return, refunds will be processed as follows:
- Refunds will be issued to the original payment method.
- It may take 5-10 business days for the refund to reflect in your account.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at thebetterskytravel@gmail.com.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your bank or credit card provider, as processing times may vary.
- If you still have concerns, contact us at thebetterskytravel@gmail.com.
7. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
8. Changes to This Policy
We reserve the right to update or modify this policy at any time. Any changes will be posted on our website with an updated revision date.
9. Contact Us
For any questions or concerns regarding our Return and Refund Policy, please contact us:
THEBETTERSKYTRAVEL LIMITED
Address: 14 Larkhall Lane, London, England, SW4 6SP
Email: thebetterskytravel@gmail.com
Phone: +44 7424839418
Thank you for shopping with THEBETTERSKYTRAVEL LIMITED!